What’s New

Carol Grassia joins Key Discovery sales team

 

KEY Discovery is proud to announce that Carol Grassia has joined our team as Senior Account Executive.  Carol has worked in the court reporting industry for the past 18 years, during which time she has established a multitude of strong relationships with clients, reporters and videographers.  Prior to KEY Discovery, she was the Operations Manager of a national litigation support firm where she oversaw the Boston Office and was responsible for managing, recruiting, hiring, and training operational staff.  Carol is eager to share her extensive industry knowledge to generate new ideas, bring on new clients, and continue to deliver the world-class personal service recognized by our clients.

 

Carol began her work in this industry as part of a local court reporting firm.  She soon made the transition to a national firm where she provided oversight of the Northeast Region and led her team through business expansions and new technologies.  Her negotiation and relationship building skills proved to be a key factor in development and success of the client experience.  As an industry expert, Carol will provide direction for our new court reporting service, as well as playing a key role in the Sales operation of our document management service. Key Discovery CEO Tom Washburn states, “We are excited about Carol’s industry experience and her ability to manage and execute our new deposition services to our valued clients. She will do an excellent job delivering the customer service they expect.”

 

Carol and her husband, Bill, are lifelong Medford residents.  She spends her free time with her two daughters, Danielle & Jessica, as well as her two grand-dogs, Kala & Junior.  She also enjoys world travel, boating, running and cooking.